Frequently asked questions
Can’t find what you need? We're happy to help...
Contact our Customer Care team: hello@tenol.co.uk
or fill in the form on the 'Contact Us' page.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
We dispatch items within 2 working days. Mon - Sun: Order by 4pm
How often should I use the Lip Remedy Balm?
We recommend using the Lip Remedy Balm 4 times a day. You should apply a lip balm containing spf after each use.
How often should I use the Lip Exfoliator Gel to exfoliate my lips?
The Lip Exfoliator Gel should only be used 3 times a week (max).
When do you see results with the Lip Remedy Kit?
Our customers saw significant improvements to their lips within 4 weeks. 90% of our customers saw visible changes in their lips appearance in 4 weeks or less.
Where can I find the ingredients list for your products?
The ingredients list can be found on the product page next to each product.
There is also a scannable QR code on the actual product that will link you to the ingredients page.
Should you stop using other lip products such as Vaseline lip balms whilst using the Lip Remedy Kit?
We recommend using a lip product containing SPF whilst using our Lip Remedy Kit.
Are your products suitable for vegans?
Yes, our products are suitable for vegans.